FAQs

Q1:Do your project have any certification?

A1:Yes,All our products have CE and ROHS.Our DMX Media Bar and DMX Dot ETL Listed. We are ISO9001 factory certified by TUV SUD.

Q2:Do you have any MOQ limit for your led Lights?

A2:we have no MOQ,1pcs sample for each model is availble.

Q3:What about the lead time?

A3:For sample order,we need 1-2weeks,for big order,we will give exact delivery time according to your QTY.

Q4:Do you offer warranty for your products?

A4:Colordreamer provide 3-5years limited warranty from the date of manufacture: This warranty is conditioned upon proper storage,installation, usage, and maintenance.

Q5:How do you ship the goods and how long does it take to arrive?

A5: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-5 days to arrive. Airline and sea shipping also optional.

Q6, How to proceed an order for led light?

A6: Firstly let us know your requirements or application.then we will quote according to your information. We arrange the mass production after sample approval.

Q7, what customized services does Colordreamer have?
A7: we can make customized length or pixel pitch for your project. If you need new product for your project. We can design for you.

Q8,How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly, during the guarantee period, we will repair or ship new products to you.